General travel terms and conditions (T&Cs) for RSD Travel Ireland Limited
(valid once contract is agreed from 01/07/2018).
Please read these Terms and Conditions (“Terms and Conditions”) and Standard information form that we provide to you carefully. These Terms and Conditions, the Standard information form and the other documents we refer to below set out the terms and conditions of the contract between the person who agrees to buy a Holiday, any person listed on a booking or any person to whom a Holiday is agreed to be supplied (“you” or “your group”) and RSD Travel Ireland Limited, a company registered in Ireland with company registration number 535087 having its registered office at, Pembroke House, Upper Pembroke Street 28-32, Dublin 2, Ireland (“we” or “us”). The Terms and Conditions and the Standard information form govern your Holiday contract notwithstanding anything to the contrary contained in any document supplied or statement made to you. We will not be bound by any variation or amendment to the Terms and Conditions and the Standard information form unless agreed expressly in writing by a person who has authority to bind us
1. The holiday
When we refer to your ‘Holiday’ in these Terms and Conditions, except where otherwise stated, we mean the accommodation, transport and other holiday services (excluding Excursions, see below) that you book in Ireland with us as a combined package governed by the Transport (Tour Operators and Travel Agents) Act 1982, the Package Holidays and Travel Trade Act, 1995 and the Package Travel and Linked Travel Arrangements Regulations 2018 (“Acts”).
2. Concluding the Holiday Contract
When you call to express an interest in booking a Holiday, we will provide you with Standard information form, our Terms and Conditions and our Provisional Invoice. You have 5 days from the date that we send you this material to notify us that you will take the Holiday and pay your deposit or in the case of a late booking, the total price. Once, within that 5 day period:
• we receive your notification by phone or in writing and you pay us the deposit/total price, or
• you simply pay us the deposit/total price as required, your booking will be made and we will send you your complete travel contract and our Confirmation Invoice.
If you fail to notify us and to pay us within that 5 days or such longer period as we agree, we will not hold the provisional booking. Your booking is effective from the time that you tell us that you wish to take the Holiday and you pay as required. [We only accept credit or debit card booking for a Holiday.]If you elect for the packages when booking your Holiday, the price for the packages will then be included in your invoice.
3. Information, Prices and Ratings
We publish brochure and website information many months in advance and, as far as we know, all information (including but not limited to price, pictures, facilities and description) is correct at the time of publication. However, things may change after publication. We check regularly to see if we need to update or correct any information or prices, and we reserve the right to amend such information and prices from time to time. If there are any significant information changes or we find any mistakes, we will put details on our computer reservation system or website as soon as possible. It is your responsibility to check the latest information at the time of booking. Any rating of accommodation in our brochures and on our website is used to symbolise the quality, range of facilities and level of service in any accommodation. The criteria for ratings applied varies from country to country and we provide such ratings for information purposes only. Any rating mentioned is not a guarantee or warranty of any kind from us as to the quality or otherwise of any accommodation.
4. Price Increases/Decreases after Booking
If, after you have booked your Holiday, our costs for providing it are increased due to an increase in:
• the price of the carriage of passengers resulting from the cost of fuel or other power sources;
• the level of taxes or fees on the travel services included in the contract imposed by third parties not directly involved in the performance of the package, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports, or
• the exchange rates relevant to the Holiday we reserve the right to increase the price of your Holiday accordingly.
In the case of such an increase, we will give you notice in writing with a supplemental invoice not less than 20 days before the start of your Holiday.
You must pay the amount specified in the supplemental invoice by the time specified or we will treat you as having cancelled your Holiday at the date the payment becomes overdue.
If the increase exceeds 8 % of the original Holiday price, you have the right to terminate your Holiday as stated in paragraph 18 of these Terms and Conditions.
If our above costs decrease you will be entitled to a corresponding reduction in the price of your Holiday. However, please note that travel arrangements for your Holiday are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
5. Your Booking
Before you book, please discuss your choice of Holiday, including the resort, accommodation and transport with our reservations staff to make sure it will be suitable for you and the people you will be travelling with. The person who signs the booking form or completes the booking online or by telephone is the ‘lead name’. He or she must be 18 years of age or over at the time of booking. If you are under 18 at the time of booking and wish to travel without an adult accompanying you, we will only allow you to travel subject to the following conditions. If at the time of departure you are 16 or 17 or are 17 when travelling on an “Escapades” branded Holiday, you must provide written authority from your parent or legal guardian who must sign the booking form. We reserve the right to require the parent/guardian to produce a copy of their passport showing their name and signature or such other identification evidence as we may reasonably require. Written permission from a parent/ guardian cannot be accepted unless their signature can be verified. On signing the booking form, a contract between your parent/guardian and us is in place. An adult of 18 years or over must accompany you if you are under 16 years of age on your departure date. The lead name is responsible for payment of the total booking price, including any insurance premiums and subsequent cancellation or amendment charges that may be payable. He or she also agrees to provide accurate and full information to the remainder of the travelling party in relation to the booking, including any changes thereto and confirms that all the other members of the party, including any that may be added at a later date, agree to be bound by these Terms and Conditions, and all other information in the relevant brochure and on our websites (as applicable).
When you book your Holiday, you agree to pay us either:
• A deposit (20%) at the time of booking followed by the remaining balance when due. You will be advised of the current deposit payable at the time of booking. The remaining balance must be paid at least 8 weeks before your travel date; or
• If you book less than 8 weeks prior the departure date: full payment must be received within 48 hours (only per credit card)
Failure to pay in full by the due day time to be of the essence will result in cancellation of your Holiday and forfeiture of any deposit and other sums paid to us and also the other amounts specified in section 18.
Where a refund is due to you, our sole obligations to you are:
• to issue to you at the address which you have provided us, a repayment request form for you to complete giving particulars of the bank account into which you wish us to pay the refund, and
• if we have received the repayment form duly completed, to pay the refund requested as soon as is reasonable after such receipt.
We shall not be obliged to issue reminders to you or pay any refund in respect of which we have not, within a period of two years from the date that we issue the repayment request form to you, received the repayment request form from you duly completed.
Claims for refunds not made as directed above or not made within the above period will be deemed to have been waived. This clause shall apply to refunds notwithstanding any cancellation or variation of your Holiday contract with us
8. Special Requests
If you have a special request for anything that is not automatically part of your Holiday, please check when you book your Holiday and we will pass this information on to the suppliers we work with. Any such special request does not form part of your contract with us. Any note of your request from us simply confirms we have received it but does not guarantee that we, or the relevant supplier, can meet with your request. Where possible they will try to help you, but we cannot guarantee any request unless we expressly confirm in writing that the request will be met. We must emphasise that verbal confirmations of special requests cannot be taken as a guarantee that they will be met e.g. special meal types on flights. We will not pay compensation for failing to meet a special request unless we have confirmed separately in writing that it will be met.
9. Late Holiday Booking
Certain bookings made within 8 weeks of departure will be regarded as ‘Late Holiday’ bookings. Please be aware that ‘Late Holiday’ bookings always require payment of the full price at the time of booking (whenever that may be). ‘Late Holiday’ bookings are not always cheaper than the prices in the brochure, as prices are set according to demand.
Excursions include, but are not restricted to, any sightseeing trips, gigs, events or other tours attended in the resort for which additional payment is required. Excursions can either be booked and/or paid for at the resort or pre-booked and paid for after you book your Holiday. We may provide information on available Excursions after you have booked your Holiday. Excursions are not governed by the Acts. We do not have any responsibility or liability whatsoever for anything which may go wrong on an Excursion and they are not part of your Holiday contract. The contract for any Excursion is between you and the Excursion provider. It is your responsibility to note carefully any conditions of contract contained in any Excursion literature, ticket or receipt you are given. Excursions may be subject to the laws of the country in which you take your excursion and you may be required to bring any disputes or claims before the Courts of that country. The exclusion of our responsibility and liability under this section shall not be affected by the presence of any of our employees, agents or suppliers on any Excursion.
11. Check your Details, Price and Payment Date and Tickets
Once you have booked, we will issue your Standard information form and our Confirmation Invoice setting out the Holiday details and price. Please check the details in these Documents carefully. If you have any questions, or anything does not appear to be right, you must contact our reservations staff immediately. If there is an obvious error in the confirmation invoice sent to you, we reserve the right to correct this as soon as we become aware of it, but will do this within 7 days of sending the confirmation invoice, or if your Holiday commences in less than 7 days, no later than 24 hours before you depart. If you are not happy with the changes, provided you act immediately, you can request a full refund.
It is important therefore that you check all details carefully on receipt of your documentation and notify us immediately so that mistakes can be corrected before tickets are issued, so as to avoid the charge for changes.
You must pay particular attention to the date your final payment is due as we may cancel your Holiday if you do not make your final payment on time. If we do this, we will keep your deposit. If we extend the period for you to pay the final payment at your request, and you still fail to pay or cancel your booking, the cancellation charges will be increased in accordance with the scale and ‘Exception’ set out in the section entitled “Cancellation by You”. Immediately you receive your tickets, you must also check them to insure that all details are correct. You must contact us promptly to inform us if you become aware of any error. See also section entitled “Changes you made before travel”.
12. Disabilities and Medical Conditions
All of our tours require a certain degree of physical fitness and can involve a fair amount of standing and walking, often up and down steps and over uneven ground or cobbled streets. It is your responsibility to ensure that you and every other member of your group have the levels of fitness and ability required for such activities.
You must provide us with full details of any existing medical or physical condition (including unusual height or weight) or disability (including, in particular, any need for wheelchair or rollator use) that may apply to you or any member of your group and which affect the arrangements (including, in particular, any accommodation requirements or difficulties that may be encountered in accessing buildings) at the time of booking. If, at any time, in our reasonable opinion, your chosen tour arrangements are not suitable for the medical or physical condition or disability or you or any other relevant member of your group does not travel on the Holiday with someone who can provide all assistance that may be required, we reserve the right to refuse to accept the booking or cancel the Holiday in respect of you or the other member of your group concerned or to require you or that member of your group, not to participate in certain elements of particular tours, in which event we shall not be liable for any losses or compensation arising. If we cancel in this situation, cancellation charges as set out in the section entitled “Cancellation By You” will be payable.
A flight described as direct will not necessarily be non-stop. Short stop-overs and double touch flights can be involved in your Holiday. All departure times are provided by the airlines concerned and are estimates only. Flights may change due to air traffic control restrictions, weather conditions, operational or maintenance requirements and the requirements for passengers to check in on time. We will not be liable for a change in departure or arrival time from that previously given to you or shown on your ticket. It is for this reason that you are strongly advised to recheck your flight times within 24 hours prior to departure.
14. Flight Delays and other disruptions
If, after your departure, a significant part of your Holiday arrangements cannot be provided, then at no extra cost to you, you will be offered a suitable alternative if possible. Where the proposed alternative arrangements result in a Holiday of lower quality than that specified in your contract, we will give you an appropriate price reduction. If it is not possible to offer you a suitable alternative or, for good reasons, you do not accept the alternative arrangements, you will have the right to cancel your booking. In this event, you will have the right to be returned by the same means of transport to your original departure point at no extra cost provided that transport is available. This does not impose an obligation on us to make specific transport arrangements for you if none are available. As long as it is impossible to ensure your return as agreed in your contract because of unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a period not exceeding three nights.
15. Travel Insurance
You should take out adequate travel insurance for yourself and each member of your group. We will not be responsible for any costs incurred as a result of you failing to do so. For your own peace of mind, the insurance should cover you and any other member of your group if you have to cancel your Holiday, or for any emergencies such as illness or injury that arise while you are away (including the costs of repatriation).
16. Suppliers’ Conditions
Our third party suppliers have their own booking conditions and conditions of carriage, and you will be bound by these, in so far as the relevant supplier is concerned. Our suppliers’ conditions will also apply to your contract with us, and in the event of any conflict between the suppliers’ conditions and our Terms and Conditions, the suppliers’ conditions will prevail, save to the extent that any term in the suppliers’ conditions is deemed to be invalid or unenforceable, in which event our Terms and Conditions will prevail. Some of our suppliers’ conditions may limit or exclude liability on the part of the relevant supplier and, by virtue of their application to your contract with us, may also limit or exclude our liability to you, and they are often subject to international conventions. You can obtain copies of the relevant conditions from us upon request.
17. Changes You Make Before Travel
If you want to change your Holiday arrangements in any way, except as mentioned below, we will usually try to help you at your expense, although we cannot guarantee that we will always be able to do this as any change will be subject to a suitable alternative arrangement being available at the time and will be at our discretion. Also, our ability to change scheduled flight tickets is limited.
Where we make a change, we will charge you and each person on the Holiday making the change for the cost to us of any additional services, facilities, or other items at the prices which apply on the day the change is made and we will also apply our own charges for each person on the Holiday for each item you want to change. Any booking discount you and/or the other members of your group may have received at the time the original booking was made may be altered or reduced whenever changes are made. If you and/or any other members of your group have paid supplements for accommodation and the number of people in your group changes, you may have to pay extra and may lose any free or reduced infant and child places and/or any free group places. Please note that any change to your departure date, airport, transport, destination, accommodation, or length of stay has to apply to all members of your group.
A change to a Holiday chosen from our brochures/websites for any special offer Holiday such as those featured in promotional publications, or to a “Late Holiday” (see section headed “Late Holiday Bookings”) will necessitate:
(a) the cancellation of your existing arrangements
(b) the payment to us of our cancellation charges shown below and
(c) the re-booking of new arrangements at the price applying on the day the booking is made.
We will not be able to amend the details of a ‘Late Holiday’ (see section ‘Late Holiday Bookings’ for definition), unless you are prevented from proceeding with your Late Holiday for reasons beyond your control, and not simply due to a change of mind. Cancellation charges apply to all amendments to Holidays of these types. See section ‘Cancellation by You’ for more information.
A request for a change to the departure date or destination will only be accepted prior to 8 weeks of the scheduled date of departure. Such a request for such a change must be accompanied by a payment of €25 (amendment fee) per person, the payment will be not refundable even if the change requested cannot be made. Requests for a change can only be accepted on a like for like basis, i.e. a Holiday booking can only be changed to another Holiday booking of equal cost. For the avoidance of doubt, the cost of each Holiday shall be no less than its cost, as published in the brochure or on our website, at the time of the original booking. Furthermore, a change in booking to another Holiday destination will be treated as a cancellation and rebooking and charges will be applied accordingly. If the requested change to your Holiday is not possible to arrange or is not agreed the original Holiday arrangement shall continue to apply. If only some of your group request a change, which is found to be practicable, a price adjustment for all your group on the same booking may be payable and, where payable, must be discharged on the date shown on our written confirmation of such change.
- As mentioned in the section entitled “Check Your Details, Price and Payment Date and Tickets” it is your responsibility to ensure that all details on the invoice and tickets are correct;
- You must notify us in writing of all changes as soon as possible
- Tickets that have to be re-issued due to a change to an initial or due to a spelling error will incur a charge of €25.00 (error charge) per person;
- A name change may only be made up to 5 full business days before the date of departure and will be subject to the payment to us of a transfer fee of €25.00 per name change.
- Business day is a day other than a Saturday, Sunday or a public Holiday in Ireland;
- Within 30 days of departure, a request for a name change will be treated as a cancellation and the appropriate fee will apply; and
- Requests for changes to all names on a booking will be treated as cancellations and the appropriate cancellation fee will apply.
If you fail to comply with the foregoing requirements, you will be deemed to have cancelled the Holiday and you will become liable to pay us the cancellation charges detailed in section 17 “Cancellation by You”.
Note: For any change in your Holiday, the transport provider may impose additional charges of up to 100% of the ticket cost per person; any such charges will be in addition to the amendment fees and error charges above mentioned– see the exception in the section “Cancellation by You” below
18. Cancellation by You
If you wish to cancel your Holiday, the lead name on the booking must give notice to cancel in writing to the correspondence address as stated on the invoice. The charges shown below apply from the date we receive your written notice of cancellation at our offices.
In order to cover our expected losses from the cancellation of the booking there is a set scale of charges which you must pay if you or any other member of your group cancels a Holiday. Also note the ‘Exception’ described below which we may apply in addition to the scale of charges.
|Time We Receive Your Notice
To Cancel Before Departure
(excluding ‚Late Holiday‘ Bookings)
for ‚Late Holiday‘ Bookings
|More than 57 Days||Loss of Deposit||Loss of Deposit|
|56–29 Days||50% Cost of Holiday||100% Cost of Holiday|
|28–22 Days||70% Cost of Holiday||100% Cost of Holiday|
|21–8 Days||90% Cost of Holiday||100% Cost of Holiday|
|7 Days or less||100% Cost of Holiday||100% Cost of Holiday|
If any member your group cancels and you cannot fill that person‘s place, we may require you to pay additional supplements for your accommodation. For example, you may have to pay single or underoccupancy supplements. If you cancel your Holiday, you must still pay any insurance premiums and amendment charges, which arose before the cancellation, and any deposits paid for any pre-booked items or services.
You have the right to terminate your Holiday before it starts without paying any termination fee in the event of unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity and significantly affecting the performance of the package or which significantly affects your travel to the Holiday destination.
Cancellation of certain transport arrangements can result in up to 100% cancellation charges being payable to us regardless of the notice period given to us. In respect of scheduled airline tickets, 100% cancellation charges will almost certainly apply. We reserve the right to pass on these charges, which will apply to the transport element of your Holiday and the cancellation charges in the scale above will apply to the other elements of your Holiday (e.g. accommodation, optional extras). Similarly, name changes (including initial changes), destination and date changes can be treated by such suppliers as a cancellation and rebooking, regardless of the period of notice given to us. If the supplier treats the change as a cancellation and rebooking we will pass on to you the cost imposed by the supplier, which could be up to 100% of the transport element of your booking and you must also pay the charge listed in the section above “Changes You Make Before You Travel”. Also note that the transport provider may refuse to issue replacement tickets for lost or stolen tickets and you may need to purchase new tickets. The cost of the new ticket may be greater than the cost of the original ticket.
20. Changes Made By Us Before Travel
From time to time we may have to change details of the Holiday you have booked and we reserve the right to alter, change, curtail or cancel a Holiday. We will tell you about the changes before your Holiday commences by email or post without undue delay. Changes we will tell you about include:
- Change of your departure airport published in our brochure;
- Significant change of your destination;
- A change of more than 18 hours to the time you leave Ireland or your destination;
- If we downgrade your accommodation by one full ‘Tour Operator’ rating;
- If the swimming pool will not be available for an extended period during your Holiday and no alternative pool is available either at the property or nearby.
If you do not want to accept a significant change, and we are able to do so, we will offer you an alternative Holiday of equivalent or closely similar standard and price at no extra cost, or a less expensive Holiday, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose a different Holiday offered for sale by us and pay, or receive a refund of any price difference. Or, if you prefer, by giving us immediate notice of your preference you can cancel your Holiday and receive a full refund of any money you have paid to us. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.
21. Minor Changes By Us Before You Travel
Any change, which neither:
- relates to a price change (paragraph 6) nor
- is deemed to be significant as outlined in the section titled “Changes Made by Us before You Travel”, will be classed as a minor change. We will endeavour to tell you about a minor change before you travel, however, we will not pay compensation as a result of this type of change. The flights we offer are operated by a range of scheduled or charter airlines, using wide or narrow body jet aircraft. It may not be possible at the time of booking to specify the airline or type of aircraft. We are required to inform you of the identity of the airline operating your flight. Any changes to the operating airline will be notified to you at the very latest check-in or at the boarding gate. We reserve the right to change airlines or aircraft types at any time and changes of this type will not constitute a significant change. Although any flight times in your travel documents will be correct at the time of publishing, they are subject to alteration by Irish or overseas airport scheduling authorities or for other reasons. (However see section entitled “Air Carrier Liability for Passengers and their Luggage”).
If you have made a booking (airline, train, bus, car, taxi, etc.) before/after the tour and there is a delay in the arrival or departure time of your Holiday flight which causes you to miss a connection, we will not be liable to you for any costs or compensation as a consequence. When booking such connections, you should allow plenty of time for unanticipated delays
22. Circumstances beyond Our Control (unavoidable and extraordinary circumstances’)
‘Unavoidable and extraordinary circumstances’ means a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken.
If ‘unavoidable and extraordinary circumstances’ occur which materially affect the Holiday or our ability to provide it, we may terminate the Holiday contract by giving notice to you within 72 hours of the relevant event or circumstances and providing you with a full refund of any payments made, but we will not be liable for additional compensation, if we are prevented from performing the Holiday contract because of unavoidable and extraordinary circumstances and notify you of the termination of the contract without undue delay before it starts.
In case of a cancelation due to the number of persons enrolled for the Holiday is smaller than the minimum number stated in the Holiday contract and we notify you of the termination of the contract not later than:
a) 20 days before the start of the package in the case of trips lasting more than six days;
b) seven days before the start of the package in the case of trips lasting between two and six days;
c) 48 hours before the start of the package in the case of trips lasting less than two days.
We are obliged to provide you with a refund of any payments made for the package, but we will not be liable for any compensation whatsoever.
23. Cancellation by Us other than due to unavoidable and extraordinary circumstances’
We reserve the right at any time and without prior notice to cancel your Holiday and any other Holiday we operate. If we have to cancel your Holiday for any particular reason save as provided in paragraph 22, we will tell you as soon as is reasonably possible. In these circumstances, we will, if we are able to do so, offer you an alternative Holiday of equivalent or closely similar standard and price at no extra cost, or a less expensive Holiday, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose another Holiday offered for sale by us and pay, or receive a full refund of, any price difference. Or, if you prefer, you can receive a full refund of any money you have paid to us, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. However, we will not cancel your Holiday within 28 days of departure except if we are forced to do so because of unusual circumstances we could not have foreseen where we could not avoid the results of those circumstances even after taking all reasonable care (see ‘Circumstances beyond Our Control ((unavoidable and extraordinary circumstances)’ above). No compensation will be payable in these circumstances, whenever they happen, and we will only have to offer you the above choices. We may also cancel if you fail to make payment in full for your booking on time.
24. Brochure and Website Accuracy
Sometimes facilities described in our brochures/websites will be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests. If possible, we will tell you about the withdrawal of any significant facility as soon as possible. Outside the peak season it is common for facilities and services to be less widely available, both in your accommodation and Holiday resort/ destination generally. Beach activities such as water-skiing and windsurfing are normally managed by independent local operators and we have no control over their availability or prices. There may be a charge for some facilities at your accommodation, for example, TVs, safety deposit boxes,sun-loungers, parasols, tennis courts, pool tables and air-conditioning. In some places during high season (and even at other times), there is a possibility you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your resort and accommodation. The transfer times we quote for travel between airport and resort are approximate and, depending on circumstances, the journey time to your own chosen property may be longer. If we know about significant building work or other noise likely to affect your travel arrangements we aim to tell you before you leave. We cannot provide this advice on ‘Late Holiday’ bookings where accommodation is not specified before you arrive at your destination (see also ‘Circumstances Beyond Our Control’). Photographs of hotels and other facilities in our brochures/ websites are for illustration purposes only and do not necessarily represent the hotels or facilities on your particular Holiday.
25. Our Liability To You
The liability for passenger and baggage shall be limited in accordance with the provisions of international conventions. Regarding the air transportation, please refer to the section below on the carrier’s liability (27). The Athens Convention relating to the carriage of passengers and their luggage by sea shall apply to your travel contract, regarding carriage by sea and on waterways. This Convention provides limited liability for the carrier involved if a passenger suffers a personal injury or death or in the event of baggage loss or damage.
The amount payable in respect of the liability of RSD Ireland Travel under your travel contract can never exceed the amount payable by the service providers or suppliers whose default gave rise to your claim.
Nothing in these terms and conditions shall affect any statutory rights that you may have as a consumer in the jurisdiction applicable to the contract between us.
26. Air Carrier Liability for Passengers and their Baggage
This information notice summarizes the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.
Compensation in the case of death or injury:
There are no financial limits to the liability for passenger injury or death. For damages up to 100,000 SDRs (approximately €120,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.
If a passenger is killed or injured, the air carrier must make an advance payment to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs (approximately €19,300).
In the case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,150 SDRs (approximately €5,000).
27. Airline Liability for Injury or Loss
As our liability and/ or any airline liability is limited in the event of damage to or loss of baggage, you are advised to take out separate baggage insurance.
For claims for missing or damaged baggage you must follow the rules on the back of your ticket or contained within the carrier’s conditions of carriage.
Please note time limits apply within which to notify us or the carrier and make a claim. We will not accept liability for high-value items which you should insure for the appropriate amount.
28. Your Responsibilities
We want all our customers to have an enjoyable, carefree Holiday. But you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe that:
- your actions could upset, annoy or disturb other customers, our suppliers or our own staff, or put them in any risk or danger, or damage property; or
- you are unfit to travel;
we may end your Holiday and terminate your contract with immediate effect and without prior notice. You and your group will be prevented from using your booked accommodation, flight, other transportation and any other travel arrangements forming part of your booking and we will not be liable for any refund, compensation or any other costs you have to pay. Alternatively at our discretion, you may be permitted to continue with your Holiday but we may impose additional terms and conditions upon you.
In addition to the above and the effect your actions may have on others, you must particularly also bear in mind that you are responsible for your safety, and that you are responsible for the condition of the property you occupy. In particular, we are not responsible for any accidents which occur in or around swimming pools due to your inappropriate or irresponsible behaviour, or for any accidents which occur anywhere on properties because of glass, china or the like which you have broken and/ or have left in a way in which injury can result.
You are solely responsible for ensuring that you
- Present yourself at your location of departure in sufficient time prior to the departure time to complete and pre-departure requirements. Where you arrive late, we will be entitled to treat the Holiday as being cancelled by you;
- Comply with the restrictions of any carriers with regard to the weight, type and contents of baggage that you take on your Holiday; and
- comply with the reasonable instructions of any member of our staff or crew of any vessel used in connection with your Holiday.
You indemnify us against any loss or damage suffered or incurred by any other person as a consequence of your failure to act in accordance with any such obligations, restrictions or instructions. We expect that you will enjoy your Holiday with us. We appreciate that you may drink alcohol as part of your enjoyment. You must, however, do so responsibly and we will have no liability to you for any injury, loss or damage you suffer as a result of your judgment being impaired wholly or partly by alcohol.
We will hold you and the members of your travelling party jointly and severally and also individually liable for any damage to the accommodation, furniture, apparatus or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. It is your duty to report any breakages, defects or damage to an appropriate person immediately. You fully indemnify us against any claims (including legal costs) made against us by any person as a result if your actions or those of any member of your party which causes damage to the accommodation you are staying in, injury to any person or causes any delay or diversion to any means of transport (including flights) that you take while on your Holiday.
If your behaviour or the behaviour of any members of your travelling party causes any aircraft or other form of transportation to be diverted we and/or the carrier will hold you and those members jointly and individually liable for all costs incurred as a result of that diversion. We cannot accept liability for the behaviour of others in your accommodation, flight or other transportation, or for any facilities/services withdrawn as a result of their action.
For airline travel, passengers are obliged to obtain information from the local tour guide on the correct flight times 24 to 48 hours prior to the scheduled return flight.
29. Passports, Travel Documents, Visas and Health Requirements:
Some information about passport, visa and health requirements may be shown on your confirmation invoice. Clients not holding passports marked must check applicable requirements with their Embassy. Please check your visa requirements and note that many countries require that your passport is valid for six months beyond the period of your stay.
Requirements can change and it is your responsibility to ensure that you comply with applicable passport, visa and health requirements and take all necessary documents with you to gain access to any country or region to which you make travel arrangements. If you fail to do so, you will be solely responsible for any cost, loss or damage which you or we incur as a result of your failure.
If we or your carrier are fined as a result of you holding incorrect documents, you will have to pay us the full amount. For up-to-date Irish government health & travel advice please visit www.dfa.ie, and http://www.hse.ie/eng/health/az/T/Travel-health/ and contact your GP.
30. If You Have A Complaint
We aim to provide the best Holiday possible. However, if you are not satisfied, please complain as soon as possible to the relevant person (for example, the accommodation management or transport supplier). If they cannot help, you must tell your Holiday Representative or our Local Agent and we will do everything reasonably possible to sort the problem out. If you are still not satisfied, ask your Holiday Representative for a Customer Relations Report Form. If you do not have the services of a Representative, or they are not available, you must contact our Irish Duty Office (on the number shown on your travel documentation) straight away.
When you get back home, send a letter (and where possible, enclose your completed Customer Relations Report Form) to our offices in Ireland within 28 days of returning home. Any complaints sent after this date will not be entertained. If you have special needs that prevent you from writing to us then, where possible, we will accept details of your complaint over the telephone. For complaints arising from scheduled airlines, we will act as a liaison between you and the airline to try to assist in resolving the problem. If we cannot help and you wish to take matters further, you must contact the airline directly.
The address to send your completed form and letter to is: Customer Relations Department, RSD Travel Ireland Limited, Pembroke House, Upper Pembroke Street 28-32, Dublin 2, Ireland or email your complaint to: firstname.lastname@example.org
We would like to point out that failure to follow the above procedures during your Holiday, and/ or failure to complain within 28 days of your return, may reduce or extinguish any rights you have to claim compensation from us, or from any relevant supplier. Any such rights will be reduced or extinguished if, had you followed the above procedures during your Holiday, you or we could have taken steps to reduce any loss or damage suffered or entirely prevented it from being suffered. It is difficult and sometimes impossible to properly investigate a complaint if we are not told about it reasonably quickly once your Holiday is over. Your right to claim compensation may also be reduced or extinguished, should any delay in your complaint being notified during or after your Holiday, prevent us from carrying out a proper investigation.
31. Financial Protection
We are licensed as a Tour Operator by the Commission for Aviation Regulation. Our Licence number is T.A. 0734. As a requirement for the Licence we have arranged and approved a secure bond which means that in the unlikely event of our insolvency before or when you are on Holidays, the money you have paid to us is fully secured. If you are abroad, arrangements will be made to bring you home. For further information, visit the Commission for Aviation Regulation website at www.aviationreg.ie.
Obvious printing and calculation errors and/or omissions shall entitle RSD to correct the travel contract in order to remedy such errors and/or omissions.
More detailed descriptions of performance in the form of other media such as catalogues, hotel brochures, Web sites or the like do not alter the scope of performance agreed by contract even if they are made accessible through us. Apart from the travel description, the order confirmation / invoice shall exclusively apply for the scope of performance guaranteed by your contract.
These conditions shall apply to the extent that no alternative provisions are agreed in writing in your individual travel contract.
If partial services are not availed of (e.g. flight only, no hotel), the fee to be paid for the remaining partial service(s) is the fee demanded at the time of booking these partial service(s) if this fee is higher than what was actually agreed.
If there is any conflict between the terms of this Terms and Conditions and the Standard information form, the Standard information form shall prevail in any case.
Any notice to be given to you under this Agreement delivered by post, will be deemed to have been given two working days after the date of posting or if sent via e-mail, will be deemed to have been given 24 hours after sending it.
‘working day’ means a day other than a Saturday or a Sunday when banks in Dublin are generally open for business.
Notices will be delivered or sent to the address or e-mail address you have provided to us. In case of a change of the address, you are obliged to notify us in writing or email of the change within three working days.
34. Illegality etc.
If any provision or part-provision of our contract with you is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed to be deleted. Any modification to or deletion of a provision or part-provision under this section shall not affect the validity and enforceability of the rest of such contract.
If any provision or part-provision of our contract with you is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.
35. Governing Law
Any contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Ireland.
You, each member of your group and we irrevocably agree that the courts of Ireland shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with any contract, its subject matter and formation (including non-contractual disputes or claims).
Last updated: 5th July 2018
RSD Travel Ireland Limited T&Cs in PDF format
In order to view the PDF, you will need Acrobat Reader from Adobe.
Proforma to notify travellers on a package trip under the Package Travel and Linked Travel Arrangements Regulations 2018
Standard information form for package travel contracts in situations other than those covered by Part A
Under the Package Travel and Limited Travel Arrangements Regulations 2018 we are obliged to supply information regarding your holiday.
The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 and the Package Travel and Linked Travel Arrangements Regulations 2018.
Therefore, you will benefit from all EU rights applying to packages. RSD Travel (Ireland) Limited will be fully responsible for the proper performance of the package as a whole.
Additionally, as required by law, RSD Travel (Ireland) Limited has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.
Key rights under Directive (EU) 2015/2302:Key rights under Directive (EU) 2015/2302:
- Travellers will receive all essential information about the package before concluding the package travel contract.
- There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
- Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.
- Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
- The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8 % of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
- Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
- Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
- Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
- If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
- Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
- The organiser has to provide assistance if the traveller is in difficulty.
- If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. RSD Travel (Ireland) Limited has taken out insolvency protection with Commission for Aviation Regulation. Travellers may contact this entity or, where applicable, the competent authority: 3rd Floor Alexandra House Earlsfort Terrace, Dublin 2 D02 W773, Phone: +353-(0) 1-6611700, Email: email@example.com. If services are denied because of RSD Travel (Ireland)
The Package Holidays and Travel Trade Act, 1995: http://www.irishstatutebook.ie/eli/1995/act/17/enacted/en/html
Last updated: June 2019
Data protection and cookies guidelines
These data protection guidelines describe how personal data is processed when the RSD Travel Ireland Ltd. website is used, including its mobile applications (our “Apps”). They also explain the choices you have regarding your personal data “(Your rights”), and how you can contact us.
I. Who is responsible and how can I contact the data protection officer?
The responsible body in terms of GDPR is RSD Travel Ireland Ltd., Pembroke House, 28-32 Upper Pembroke Street, Dublin 2, Ireland (535087).
Other contact options and the names of company representatives can be found in the legal information. For questions relating to the processing of your personal data by ourselves or the subject of data protection in general, please contact our data protection officer, who can be reached at the address listed under the Legal information or at the following e-mail address: firstname.lastname@example.org
II. Your rights as a data subject
Each and every data subject has the following rights:
- right of access (Art. 15 GDPR)
- right to rectification of incorrect data (Art. 16 GDPR)
- right to erasure or “right to be forgotten” (Art. 17 GDPR)
- right to restrict processing of personal data (Art. 18 GDPR)
- right to data portability (Art. 20 GDPR).
You may object to the processing of your personal data for marketing purposes (including profiling associated with direct marketing) at any time and without specifying a reason.
III. Processing of personal data by RSD Travel Ireland Ltd.
Below we would like to offer you a summary of how we safeguard the protection of your personal data when you access our website, and what types of personal data we use for what purpose and to what extent.
1. Processing of personal data from orders
1. Your trip
If you book a trip via RSD Travel Ireland Ltd., we will call upon appointed and regulated service providers to gather the data required to implement the trip. This involves, in particular, name, address, telephone number and email address, travel details (date of departure and arrival, departure airport or bus boarding location) and also booking data (trip selected, potentially an extension week). You are obliged to provide us with the data necessary to implement the contract. Otherwise we will not be able to book your trip.
For the implementation and handling of the trip, we pass on the necessary data to an agency which takes on local responsibility for organising the trip. This includes transmitting sufficient data to other companies involved in implementing the trip, such as the airline, the bus company responsible for local travel (to the hotel or for the round trip) and the hotel for pending overnight accommodation. If your holiday destination is outside the European Union / European Economic Area, both the agency and the other service providers will be based outside the European Union / European Economic Area. In this case, your data will be handled in accordance with the legal system in the relevant country where the companies are based.
This may involve sending your data to countries where under their local laws you may have fewer legal rights. However, we will treat it in accordance with this Privacy Statement and the requirements of European and Irish data protection laws which requires adequate safeguards to be put in place for transfers of data outside the EEA, unless a derogation permitted under European and Irish data protection law applies.
If you contact us by email with a query or use our contact form, we will collect the data shared with us in this way in order to handle your enquiry. Depending on the nature of your query, we will comply with possible requests to get in touch and respond to other information requests or a request to send out material (e.g. brochure orders).
The travel booking data will also be used to handle potential warranty claims or other complaints. In addition, this data may be passed on to external auditors and/or tax advisers and/or legal advisers for consultancy, auditing and legal purposes. Data will be stored in accordance with the statutory retention requirements under sec. 285 of The Companies Act 2014 and sec. 886 par. (4) (a) (i) of The Tax Consolidation Act 1997 and any other applicable laws, and data will be deleted once the compulsory legal retention periods have elapsed.
2. On the use of data for marketing purposes
RSD Travel Ireland Ltd. and relevant appointed, regulated service providers (e.g. Lettershops) use name and address information for additional activities relating to customer loyalty and customer response. This includes sending out further information about interesting products and services by post and also issuing vouchers. This enables RSD Travel Ireland Ltd. to alert its customers to additional interesting options for their trip and to ensure long-term customer loyalty. Data will not be passed on to third parties for marketing purposes. Telephone numbers and email addresses will be used for promotional purposes, if separate consent has been given.
The following exception applies: if RSD Travel Ireland Ltd. has obtained your email address in conjunction with product sales, RSD Travel Ireland Ltd. will use the email address to promote its own, similar products. You can object to this promotional use at any time, and you will be informed of this option when your data is collected and whenever a promotional approach is made. In the absence of additional consent, your name and address (including email address) will no longer be used for marketing purposes, unless you communicate an interest in continuing your customer relationship with RSD Travel Ireland Ltd. over a period of 7 years. We use the following activity indicators: travel booking or trip reservation.
Furthermore, RSD Travel Ireland Ltd. processes order data and data from the use of online products / services (company’s own websites) to personally customise your travel booking, to offer continuous enhancements and to present you with offers in future which are in line with your interests. So we use travel booking data plus data collected as part of using our offers / services to provide you with optimum support regarding your reservation and to point out interesting destinations from our range. Your personal data may be shared with the companies within our group. We process this data under a pseudonym within our group in order to comply with your legitimate interest in the protection of your personal data. This data processing allows us to present you with products which we assume you will be interested in via personalised offers (website, email or as part of a postal promotion).
Your name and address plus the travel booking data and also any data arising from the use of our offers / services will no longer be used for marketing purposes (including profiling associated with direct marketing) unless you have indicated your interest in continuing your customer relationship with RSD Travel Ireland Ltd. over a period of up to 5 years, for instance by booking a product offered by RSD Travel Ireland Ltd. We use the following activity indicators: travel booking or trip reservation.
Once this 5 year period has elapsed, we will continue to use your name, address, date of birth, latest travel booking and destination for postal marketing purposes for an additional two years. If there is no response to our advertising within this period, we will delete this data too once the two years have elapsed.
3. Subscription to email newsletters
We will send you an email newsletter once you have given your explicit consent for this. This consent includes newsletter personalisation.
RSD Travel Ireland Ltd. has appointed a service provider to issue the email newsletter. Unless there is additional consent in place, this company generates anonymous statistics for us regarding newsletter access. This provides RSD Travel Ireland Ltd. with an overview of the extent to which the newsletter is actually opened and how many subscribers have looked at a product. This data is collated purely in statistical form and is anonymous.
4. Credit card payment
Your credit card data is collected by TeleCash GmbH & Co. KG (TeleCash) and used exclusively to handle payment for the trip booked with us. Your data will not be used for any other purposes by TeleCash. RSD will not receive your credit card data in plain text format; instead, as evidence of payment, TeleCash simply provides us with an ID plus your credit card number in truncated, nonreadable format (123456******7890).
In order to verify whether the credit card details you have supplied are correct, our payment service provider TeleCash temporarily reserves a sum of 1 € on your credit card. However, this sum is immediately released again. The actual debit will not take place until later.
5. Customer recommendations
If our customers inform us of other parties who might be interested in our offering, we collect the personal data shared with us for customer acquisition purposes. We process and use the name and postal address purely for sending out our brochure. For this purpose, we will pass on your data to the relevant designated service provider, such as a supplier or our service team. If the prospective party is not interested in our services, no further brochures will be sent. You are also obliged to let the person nominated by you know that you have shared their address details with us. For our records we will store your details (details regarding the interested party and the fact that you recommended this potentially interested party) for one year. Legal foundation for data processing: Art. 6 para. 1 f GDPR.
2. Processing of data from access to our website – log files
Information of a general nature is documented automatically when you access our website. This information (server log files) includes the type of web browser and operating system used, the domain name of your Internet service provider and similar details. Your IP address is also transferred and used to offer you the service you want. This information is technically required in order to correctly provide you with the website content you have requested, and is generated anyway when you use the Internet.
We immediately anonymise or delete this log file data once the usage process has finished. The legal foundation for the processing of data is Art. 6 para. 1 f of the GDPR.
According to our IT security concept, the log file data generated is stored for a period of six weeks in order detect any attacks on our website and analyse them. The legal foundation for the processing of data is Art. 6 para. 1 f of the GDPR.
3. Processing of data from use of our website – your requests
If you send us a request via e-mail or via the contact form, we collect the data you have shared with us for processing and to answer your query. We store this information for audit purposes for a period of up to two years. The legal foundation for the processing of data is Art. 6 para. 1 f of the GDPR.
4. Subscription to an e-mail newsletter
We use the double opt-in method to process subscriptions to our newsletter. This means that, after you provide us with your e-mail address, we send a confirmation e-mail to your specified e-mail address in which we ask you to confirm that you would like to receive our newsletter. If you do not confirm your registration within 48 Hours, your registration will be automatically deleted. If you confirm your wish to receive the newsletter, we will save your e-mail until you unsubscribe from the newsletter. This data is stored in order to allow us to send you the newsletter. When you register and confirm, we also store your IP addresses and the times of your registration in order to prevent any misuse of your personal details and to provide proof that we are sending you the information correctly. The legal foundation for the processing of your personal data is Art. 6 para. 1 a of the GDPR.
The only mandatory information required for us to send you the newsletter is your e-mail address. You have the right to withdraw your consent to being sent the newsletter at any time. Your withdrawal of consent will not affect the legality of the processing of your personal data up until that point. You can communicate your withdrawal of consent by clicking on the link included in every newsletter e-mail, by e-mailing email@example.com or by sending a message to the contact details set out in the Legal information.
5. Notes regarding the safeguarding of data security
On our sites, we take technical and operational security precautions in order to protect the personal data we store against access by third parties, loss or misuse, and to safeguard a secure transfer of data.
We must point out, however, that the structure of the Internet means that unwanted data access by third parties can still occur. It is therefore your responsibility to protect your data through encryption or other means against misuse. Without suitable protective measures, data transferred in unencrypted format especially, even if this is done via e-mail, can be read by third parties.
IV. Integration of third-party servicess
1. Integration of social plugins
Our website uses social plugins from various social networks such as Facebook.com, Twitter.com and Google+. These plugins are used to provide you with an opportunity to interact with your contact and easily share interesting information. These plugins can be recognised by their logos on the network. We use a 2-click solution, so that simply visiting the website does not cause any transfer of data.
Only if you click on such a plug-in will your browser establish a direct connection with server of the social network in question. The plugin content will be transferred by the network directly to your browser and integrated by the browser into the website. If these networks are based outside the EU or EEA, we are therefore unable to guarantee that your data will not be transferred to a server outside the EU / EEA and processed there. We have no influence on the scope of the data that the network in question gathers when this plugin is used, nor how long it is used for, and we therefore notify you based our present level of understanding:
By integrating the plugin, the network in question obtains information that you have visited the page on our website that you are currently on. If you are logged in to one of the networks, this network can allocate the information to your profile. If you do not want the network to gather information about your visit to our website, you must first log out of the network. It is however possible in theory that your network will learn your IP address and store it, even if you have not registered with it or are not logged in. We also do not have any information regarding how to delete the data collected by the plugin provider.
The plugin provider saves your data as a user profile and uses it for the purposes of advertising, market research and/or the needs-led design of its website. This type of analysis takes places in particular (including for users who are not logged in) to display needs-led advertising and to notify other users of the social network about your activities on our website. You have the right to refuse the creation of these user profiles by the service providers.
The legal foundation for the use of plugins is Art. 6 para. 1 f of the GDPR. Information regarding the purpose, duration and scope of data collection, processing and use of your data, as well as your rights and options regarding privacy protection, can be found in the respective social network’s data privacy information:
2. Integration of YouTube
Our website uses plugins from the YouTube site operated by Google. The sites are operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
If you visit one of our pages which is equipped with the YouTube plugin, a connection with YouTube’s servers will be established. This will tell the YouTube server which of our pages you have visited.
If you are logged in to your YouTube account, you enable YouTube to allocate your surfing behaviour directly to your personal profile. You can prevent this by signing out of your YouTube account.
YouTube is used in the interests of displaying appropriate offerings online and therefore is based on Art. 6 para. 1 f of the GDPR. We only record the extent to which the YouTube videos integrated into our site are called up, and we delete this data after two years.
Further information on the use of user data can be found in YouTube’s data protection policy at: https://www.google.de/intl/de/policies/privacy.
3. Integration of Google Fonts
This website uses external fonts from Google Fonts, a service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, (“Google”). To do this, the terminal device you are using calls up the selected fonts from Google Fonts and therefore automatically transfers the IP address being used, as well as the website you are visiting. With this add-on, the text and fonts on the page can be displayed correctly. Legal foundation for data processing: Art. 6 para. 1 f of the GDPR. Please be aware that data may be processed outside the EU / EEA. Google has signed up to the Privacy Shield to ensure an adequate level of protection. Whether and to what extent the queries are stored by Google is entirely Google’s responsibility.
V. Our cookies guidelines
You have the choice of whether to allow cookies or not. You can make changes in your browser settings. You basically have the choice of whether to accept all cookies, be notified when cookies are installed or reject all cookies. If you choose the last option, you may not be able to use all of the functions on our website.
If cookies are used, a distinction must be made between mandatory cookies and those used for other purposes (such as measuring access figures, advertising purposes).
2. Mandatory cookies when using the website
We use session cookies on our websites that are mandatory for the use of our website. These include cookies that allow us to recognise you while you visit the site in the context of a single session. These session cookies help to ensure the safe use of our service by allowing the secure processing of the basket function and payment process.
Below is a summary of the cookies that we use with your consent, obtained when you start using the website. For every instance of use, you will also find an opt-out option.
Tracking by Google Analytics
This website uses Google Analytics, a web analysis service from Google Inc. (“Google”). Google Analytics uses “cookies”, text files that are stored on your computer and which permit an analysis of your use of the website. The information generated by the cookie about your use of this website is generally transmitted to a Google server in the USA and stored there. If IP anonymisation is enabled on this website, Google first truncates your IP address within the Member States of the European Union or in other states of the European Economic Area Agreement. The full IP address is only communicated in full to a Google server in the USA and truncated there in exceptional cases. On our behalf, Google will use this information to evaluate your use of this website, to create reports about website activities and to provide us with other services associated with website use and Internet use. The IP address transmitted by your browser as part of Google Analytics will not be merged by Google with other data.
You can prevent the installation of cookies by making the appropriate settings in your browser software; we do point out, however, that by doing so you may be unable to use the full functionality of this website. You can also prevent any data generated by the cookies or data relating to your use of this website (including your IP address) from being transferred to Google or being processed by Google by downloading and installing the browser plug-in available via the following link: http://tools.google.com/dlpage/gaoptout?hl=de
We use Google Analytics to be able to analyse the use of our website and regularly improve it. The statistical information we obtain from this allows us to improve our services and make them more interesting for you as a user. For exceptional cases in which personal data is transferred to the USA, Google has signed up to the EU-US Privacy Shield: https://www.privacyshield.gov/EU-US-Framework. The legal foundation for the storage of cookies is the consent given (Art. 6 para. 1 a of the GDPR). The further analysis of the data collected with Google Analytics takes place over a period of 26 months on the basis of Art. 6 para. 1 f of the GDPR.
More information on this can also be found at http://tools.google.com/dlpage/gaoptout?hl=de or https://www.google.de/intl/de/policies/privacy/
(general information on Google Analytics and data protection).
Online marketing – Google Adwords tracking and remarketing
We use the Google Adwords service to draw attention to our attractive offers on external websites through the use of advertising materials (Google Adwords). These advertising materials are provided by Google through “ad servers”. Ad server cookie are used, which allow the evaluation of performance parameters such as ad impressions, clicks and conversions. This means that we are able to determine in relation to the advertising campaign data how successful the individual advertising measures are. If you access our website via a Google advertisement, Google Adwords stores a cookie on your PC. Generally speaking, these cookies become obsolete after 30 days and must not be used to identify you personally. The following analysis values are generally stored for this cookie:
- Unique cookie ID
- Number of ad impressions per placement (frequency)
- Last impression (relevant for post-view conversions)
- Opt-out information (stipulates that the user no longer wishes to be approached)
These cookies allow Google to remember your Internet browser. If a user visits certain pages of the website of an Adwords customer, and the cookie stored on his computer has not yet expired, Google and the customer are able to detect that the user has clicked on the advertisement and has been forwarded to this page. Every Adwords customer is assigned a different cookies. Cookies therefore cannot be tracked via the websites of Adwords customers. We ourselves do not collect or process any personal data in the specified advertising measures. Google simply provides us with statistical analyses. These analyses allow us to determine which of the advertising measures used are particularly effective. We do not receive any further data from the use of advertising materials, and in particular we cannot identify users based on this information. The legal foundation for the storage of cookies by Google is the consent given (Art. 6 para. 1 a of the GDPR).
Based on the marketing tools used, your browser automatically establishes a direct connection with the Google server. Please note that Google may process data outside the European Union. Google has signed up to the EU-US Privacy Shield,
https://www.privacyshield.gov/EU-USFramework. We also have no influence on the scope and further use of the data collected by Google through the use of this tool, and therefore inform you based on our current understanding:
Through the use of “tracking tools”, Google receives information that you have visited the relevant page of our website or have clicked one of our advertisements. If you are registered for a Google service, Google can assign the visit to your account. Even if you are not registered with Google and/or are not logged in, it is possible for the provider to learn your IP address and store it. You can find more information on data protection at Google here: http://www.google.com/intl/de/policies/privacy/ and https://services.google.com/sitestats/de.html
Use of DoubleClick by Google
By implementing these tools, your browser automatically establishes a direct connection with the Google server. Please note that data may be processed outside the European Union or European Economic Area. Google has signed up to the EU-US Privacy Shield,
https://www.privacyshield.gov/EU-USFramework. We also have no influence on the handling and further use of data by Google; this is Google’s responsibility.
Facebook Pixel / Custom Audience
We have integrated a Facebook Pixel into our website. When our site is accessed, users are forwarded to Facebook via a redirect mechanism. The following data can be transferred during this process:
- Unique cookie ID
- Website visited
Facebook can then tag the terminal device you are using with a cookie and unique ID, or any cookie that is already present can be read. If you are logged in to Facebook, this data can be used to post targeted advertising for us on your Facebook pages. The legal foundation for the storage of cookies is the consent given (Art. 6 para. 1 a of the GDPR). You can refuse the further analysis of the collected data, for which Facebook is responsible, here: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen